recently something happened that really shocked me. I received an email unexpectedly from the pr manager from Farleyco marketing relating to my recent post on the real techniques miracle complexion Sponge. Farleyco marketing is the Canadian distributors for real techniques in Canada, among other brands. She explained that they took my worries on the sponge quality to real techniques as well as used me a replacement of the sponge along with other real techniques products. I was floored!
They sent me the above items – a lot more than I expected! a lot more on the story below…
When they used a replacement sponge, I encouraged that a lot more than the quality of the sponge, I personally wasn’t a fan of the sponge shape so I declined the offer. However, I was keen to try some of the new items that real techniques was launching, so I selected:
• real techniques Lip Colour + Blur Duo
• real techniques Brow Set
• real techniques professional Concealer Brush
But when I received the parcel, not only did I receive the above, however likewise these items:
• real techniques miracle complexion Sponge
They are insistent that I try the sponge again, I suppose!
• COLAB sheer undetectable dry Shampoo in Tokyo
• 7th heaven Soften glove Masques
I’ve pointed out quite typically that the COLAB is my much-loved dry shampoo – it doesn’t leave any type of white residue in my dark hair, plus it smells amazing. I’m really using the full size can of this ideal now. I’m told that a fun new style of the packaging will be rolling out soon!
• Zoella Blissful Mistful solid Fragrance
• Zoella wonder Hand Moisturizing Hand Cream
I’m very ecstatic to try these Zoella items! I haven’t come across Zoella locally yet however I did receive the Zoella Ginger cream from Dannii in the UK when we did a swap!
More on my experience with Farleyco as well as real Techniques. Integrity is a huge thing for me. I mean the cynics out there might say that they sent me a lot of products to appease me. however Farleyco marketing took it a step additionally – they sent my feedback to real techniques head office, as well as then forwarded the action from real techniques to me. Real techniques explained that there had been a quality issue in the past with the sponges as well as batches had variances in textures. They used a replacement sponge too. They acknowledged that there was an issue as well as took action to improve it. They didn’t have to reach out to me or offer anything however they went above as well as beyond. I’ve always been a fan of the real techniques brushes (I own pretty much all of the original sets as well as single brushes) as well as it’s clear that they care about their customers. thank you Farleyco as well as real techniques for your remarkable client service!
Since these real techniques brushes are new launches in Canada, here are better shots of them as well as some extra information:
Lip Colour + Blur duo: Lip Brush, as well as a very special Lip Blur brush that is a domed sponge tipped to produce a natural blurred impact (think gradient lips!)
Expert Concealer Brush: think of this as a tiny version of the professional face Brush. I have the professional face Brush, I’ll have to do a comparison. like “mini me”.
Brow Set: brow brush, brow spoolie, as well as brow highlighting brush
Brow Set: likewise included are a pair of brow scissors as well as slanted tweezers. All 5 pieces fit neatly inside this travel pouch with a clear protective cover.
Real techniques products in Canada are offered from Rexall, Walmart, Pharmasave, London Drugs, Jean Coutu, Lawtons Drugs, as well as other retailers. Farleyco operates an online shop where they offer the total line up of their brand portfolio products – with free shipping on $50 orders!
Note: the items in this post were sent to me free of charge and these are my own thoughts as well as opinions about them.
Have you experienced extraordinary client service? I know too typically we focus on poor experiences, however I’d love to hear the positive ones – please tell me your stories of extraordinary client service experiences. Also, what is your much-loved real techniques brush?
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